Return Policy

Easy returns and exchanges for your peace of mind

30-Day Return Policy

We want you to be completely satisfied with your UnnoGPS purchase. If you're not happy with your device, you can return it within 30 days of delivery for a full refund.

✅ What's Covered

  • All GPS tracking devices (OBD and wired)
  • Accessories purchased with devices
  • Unused subscription time (prorated refund)
  • Defective or damaged items

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Time Limit: Returned within 30 days of delivery
  • Condition: Items must be in original condition
  • Packaging: Include all original packaging and accessories
  • Documentation: Include proof of purchase

How to Return an Item

1️⃣

Contact Us

Contact our support team for assistance

2️⃣

Get Return Label

We'll send you a prepaid return shipping label

3️⃣

Ship It Back

Package the item and send it using our label

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method
  • Shipping Costs: We cover return shipping for defective items
  • Subscription Refunds: Prorated based on unused time

Exchanges

We offer exchanges for:

  • Defective devices (replaced with identical model)
  • Wrong item shipped (replaced with correct item)
  • Damaged during shipping (replaced at no cost)

⚠️ Non-Returnable Items

  • Used SIM cards (for security reasons)
  • Digital downloads and software licenses
  • Items damaged by misuse or normal wear
  • Returns after 30-day period

Warranty vs. Returns

30-Day Return Policy

  • Change of mind
  • Not satisfied with product
  • Full refund available
  • Customer pays return shipping (unless defective)

24-Month Warranty

  • Manufacturing defects
  • Hardware malfunctions
  • Free repair or replacement
  • We cover all shipping costs

International Returns

For customers outside Romania:

  • Same 30-day return policy applies
  • Return shipping may take longer
  • Customs duties are customer's responsibility
  • Contact us for specific return instructions

Damaged or Defective Items

If you receive a damaged or defective item:

  • Report Immediately: Contact us within 48 hours
  • Photo Evidence: Send photos of the damage
  • Priority Processing: We'll expedite your replacement
  • No Cost to You: We cover all shipping and replacement costs

Subscription Cancellations

For subscription services:

  • No automatic renewals - you control when to extend
  • Unused time can be refunded if device is returned
  • Data is preserved for 30 days after cancellation
  • Reactivation possible within 30 days

Consumer Rights

This return policy is in addition to your statutory rights under EU consumer protection laws. Nothing in this policy affects your legal rights as a consumer.

Contact Support